ERP Upkeep & Maintenance
Keep your ERP healthy so the business never stops.
The Challenge
ERP systems degrade silently. Performance issues, accumulating unpatched CVEs, stale integrations, and undocumented customisations increase operational risk every month — until a critical incident forces an emergency response at exactly the wrong moment.
What Hasman Does
Hasman provides proactive, SLA-backed ERP maintenance: continuous performance baseline monitoring, scheduled patching within 30 days of release, security hardening reviews, structured log analysis, and a dedicated helpdesk for day-to-day issues. Monthly health dashboards give your leadership full visibility without requiring technical deep-dives.
Platforms
SLA Response Times
| Priority | Initial Response | Target Resolution |
|---|---|---|
| P1 — Critical | 30 min | 4 hrs |
| P2 — High | 2 hrs | 8 hrs |
| P3 — Medium | 4 hrs | 24 hrs |
| P4 — Low | 8 hrs | 72 hrs |
Key Outcomes
- 99.9% ERP uptime SLA with contractual backing
- Critical incident frequency reduced by 60%
- Patch currency maintained within 30 days of release
- Monthly executive health dashboards delivered
- Mean time to resolution (MTTR) under 4 hours for P1 issues
Our Process
- Discovery & Full Baseline Audit
- SLA Agreement & Monitoring Infrastructure Setup
- Proactive Managed Service Commences
- Monthly Health Reviews & Reporting
- Quarterly Roadmap Advisory Sessions